The hotel was full and these folks had a lot of rearranging to do and a lot of room turn around to do. They were always cheerful, thoughtful and caring.
King size bed was comfortable and room was very cozy. All areas were clean, quiet, and inviting. Will certainly stay again
Priced right. great staff. Breakfast was very nice. Room exceptional. Quiet spot well situated close, but not to close to 231S.
We had to leave the Florida Keys, so we came to Troy. We got a Saturday reservation but soon realized we would have to stay Sunday also. The desk staff and house keeping did a fantastic job getting us into another room with no waiting. They also were able to arrange it so we had the same room for Monday.
The staff was friendly and caring. While waiting in the lobby, the house keeping staff greeted me as they went by while cleaning rooms. Everyone made my stay great.
Elevator was in extreme need of repair. It sounded like a Foghorn every time it went from the first floor to the second floor. Our room was 220, attached to the elevator wall. Terribly noisy. We asked for a different room and was told that we would have to pay $50 more for that convenience of being able to sleep. It would have been good business 2 simply put us in a room where a person could at least sleep without any additional cost. Shame on the staff or not making that decision and shame on the owner if that is all they ask their employees to do business. The parking lot was tore up so there wasn't convenient places to park. At one point there was no one at the front desk to check in two different parties waiting in line while he went off site to get food for himself. Terrible experience.
Best Western Troy Inn is a US Lodging based in Troy, Alabama. Best Western Troy Inn is located at 100 Hunters Mountain Pkwy, Troy, AL 36079, USA.
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